A Florida mom who allowed her kids to fly as unaccompanied minors on American is accusing the provider of offering conflicting details about their whereabouts and leaving them in a single day in a misplaced nursery.
American Airways is going through authorized motion after a mom accused the airline of offering misinformation and failing to maintain her kids after a canceled flight.
The swimsuit, filed in New York State Supreme Court docket on October 31, 2023, is suing the provider for the best way it allegedly dealt with the scenario with the 2 unaccompanied minors.
American accused of disinformation, failure to offer enough lodging
The lawsuit was filed by Amber Vencill as a mom of two touring unaccompanied with an American. The couple flew from Missouri – the place they have been visiting with their father – to Syracuse, New York to go to her present associate and his household.
In accordance with the lawsuit, the kids had one connection at Charlotte Douglas Worldwide Airport (CLT). Whereas they made the primary flight with out incident, their second flight from Charlotte to Syracuse was canceled, and that is the place the difficulty began, the household says.
Per airline coverage, the lawsuit claims her associate — recognized as “Ted” — was known as after the cancellation and informed the kids can be on a flight to Syracuse at 9:00 a.m. the subsequent day. Their mom accuses American of giving her totally different info, sending an electronic mail claiming it will not fly till 5:21 p.m. In the meantime, Vencill claims American informed her the kids “can be in a pleasant room for unaccompanied minors the place there was a mattress and their very own rest room.”
The household claims that none of this occurred. As an alternative, they are saying the kids have been put in a “freezing” lost-kids room with only one couch and lights left on all night time. Moreover, they are saying that the telephone quantity they gave to name the kids didn’t work, and so they may solely speak to them by calling the airport straight.
Through the dialog with the kids, Vencill claims they mentioned the airline didn’t give them meals or drink, and that one other “sort lady” who was not employed by the airline purchased them meals. Finally, the kids have been in a position to proceed on to Syracuse after an in a single day keep. When Vencill allegedly emailed the US board detailing the scenario, she claims she was solely supplied an apology and a refund of the $150 unaccompanied minor charge.
Vencill and her legal professionals are in search of an unspecified quantity from the airways as compensation for the incident. American Airways has not publicly commented on the allegations.
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