Are they dishonest the airline? Many individuals are questioning about Southwest Airways’ wheelchair coverage after a passenger threw a tantrum on a latest flight.
A Florida man’s social media publish has gone viral after he counted greater than 20 individuals needing wheelchair help to board a Southwest flight, however solely three wanted assist getting off the airplane.
The person accused all airways of being affected by pre-boarding fraud and acquired dozens of responses to again up his level.
Pre-boarding fraud in @SouthwestAir 20 passengers boarding in wheelchairs and doubtless solely 3 needing one to disembark. pic.twitter.com/3WyKuSWdtt
— Paul (@trendready) June 24, 2023
@SouthwestAir. The wheelchair rip-off continues this morning. How does the ‘C’ household board earlier than embarkation? Let the grandmother sit within the wheelchair. Now the entire household (5) can observe her. pic.twitter.com/JORUPaXdMr
— Paul (@trendready) June 25, 2023
Southwest responded on Twitter, saying, “As a result of lots of the defects will not be seen, we can’t query the validity of the pre-boarding request.”
In different phrases, airways depend on the integrity of passengers.
Hey Paul! Our pre-boarding coverage complies with ACAA necessities and permits us to offer applicable lodging for everybody flying with us. Nonetheless, we’re sorry if you happen to have been dissatisfied along with your expertise and recognize you sharing your viewpoint. -Amanda
— Southwest Airways (@SouthwestAir) June 25, 2023
Southwest affords accessible journey help, together with wheelchair service. The coverage states that passengers “should be recognized as requiring wheelchair help upon arrival on the airport, in any respect connecting factors and upon arrival on the vacation spot. Wheelchair help is accessible from the airport to/from gates and between gates for connecting flights.”
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