Though Delta stays the highest provider, the ultra-low-cost provider took the highest three spots on this 12 months’s version of The Wall Road Journal’s annual rankings.
Whereas Delta Air Traces stays the top-ranked provider in response to The Wall Road Journalthe rankings have been shaken up by the arrival of Allegiant Air.
The newspaper printed its annual listing on Thursday, February 1, 2024.
Airways rated primarily based on on-time efficiency, baggage and complaints
Yearly, The Wall Road Journal charges the 9 largest airways in the US on a number of totally different indicators, together with on-time efficiency and baggage mishandling. For the third 12 months in a row, Delta was rated the perfect provider on the listing.
Delta earned the highest spot due to its dedication to buyer expertise. The provider obtained the fewest complaints filed with the US Division of Transportation, together with the bottom fee of fliers being forcibly denied boarding. Delta additionally had an industry-leading on-time arrival fee of 83%. This displays a rise in comparison with 2022, however is decrease than pre-pandemic numbers.
In second place is Alaska Airways, which didn’t lose floor because of the blown door plug incident on Alaska Airways Flight 1282. Alaska joined Delta as the one different airline to have an on-time arrival fee above 80%, beating the {industry} common of 77.6 %. The Seattle-based airline additionally had the bottom cancellation fee at beneath 1%.
In a stunning two-place soar, ultra-low-cost provider Allegiant Air took third place amongst all carriers. The low cost airline dealt with the smallest quantity of bags poorly, with only one.72 luggage delayed per 1,000 loaded. The airline additionally obtained excessive marks for not a single flyer being involuntarily denied boarding and a flight cancellation fee under 1%.
Rounding out the highest 5 are Southwest Airways and American Airways. JetBlue was rated the worst-performing airline for the third 12 months in a row, whereas Frontier Airways fell two spots to eighth. Spirit Airways moved up one spot however stays the third-worst airline amongst main US carriers